I use Yelp almost daily when searching for services and this is the first time I’ve felt compelled to leave a review. It is rare that a service provider exceeds your expectations. I’ve used Ryan & Co. three times now, and every single time they are more prompt, more courteous, more professional than I could possibly anticipate.
We bought an old house with radiators, baseboard, and electric heat. I’ve always used forced heat in the past and have never had a boiler. So I have a lot to learn. Ryan & Co. came out three times – once because the boiler was too full, another time to improve the performance of my radiators, and finally a late-night emergency visit for a burst pipe.
Erin is always really nice on the phone, even when I have a lot of questions. I spoke with Kevin recently during my after hours emergency call, and he also was really nice. I had water pouring out of my wall and ceiling and he helped find the water shutoff valve for the house, saving me a lot of water damage. They had a technician out to me in about 20 minutes.
Rich has been my technician for almost all of the work and he is one of the nicest guys I’ve ever met. He is methodical and thorough and he explains everything he’s doing in a way that I can understand. I’ve had many, many questions and he always answers them patiently and with kindness. Ryan and Co. has taught me more about my home than I’ve learned through any other means. Beyond the work that they’ve done, this knowledge will help me care for and enjoy my home and for that I am very grateful.
Their prices have been quite reasonable – $300 for the after-hours call to stop the leaking pipe (still have to schedule the repair), $1100 for a full days work adjusting and repairing 10 radiators. They have a customer for life!